Cancellation & Refund Policy

Cancellation & Refund Policy

At VYUMART, we strive to ensure your satisfaction with every purchase you make. However, we understand that there may be circumstances where you need to cancel an order or request a refund. We aim to make this process as seamless as possible. Please read our cancellation and refund policy carefully:

  1. Order Cancellation:

    • You may cancel your order within 24 hours of placing it. After this timeframe, we may have already processed your order for shipment.
    • To cancel your order, please contact our customer service team via email at info@vyumart.com or through our website's contact form, providing your order number and reason for cancellation.

  2. Refund Eligibility:

    • Refunds will be issued for eligible canceled orders or returned items.
    • To be eligible for a refund, the item(s) must be returned in their original condition, unused, and in the original packaging within 7 days of the delivery date.

  3. Refund Process:

    • Once we receive your canceled order or returned item, our team will inspect it to ensure it meets the eligibility criteria.
    • If your request is approved, we will initiate a refund to your original method of payment within 7-10 business days.
    • Please note that shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

  4. Exclusions:

    • Certain items may not be eligible for cancellation or refund, such as personalized or customized products, perishable goods, and items marked as final sale.
    • Digital products, gift cards, and downloadable software are also non-refundable.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging.
    • We will assess the situation and provide instructions for returning the item or issuing a replacement or refund, depending on the circumstances.

  6. Changes to Orders:

    • We are unable to make changes to orders (such as address changes or product substitutions) after they have been placed. Please review your order carefully before submitting it.

  7. Customer Satisfaction:

    • At VYUMART, customer satisfaction is our priority. If you have any questions or concerns regarding your order, cancellation, or refund, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

By shopping with VYUMART, you agree to abide by the terms and conditions outlined in this cancellation and refund policy. We reserve the right to amend or update this policy at any time without prior notice.